Rytis Petersonas

Rytis Petersonas has a diverse work experience spanning over several years. Rytis is currently working as a Customer Success Team Lead at Smartproxy since December 2022. Prior to that, from June 2021 to December 2022, they served as a Customer Support Team Lead at Oxylabs.io, where they were responsible for leading and managing a team in customer support. Their duties included scheduling shifts, ensuring quality assurance, monitoring support load, running operational and quality reporting, providing leadership and performance management for team members, and crisis management.

Before that, Rytis worked at SEB Global Services from August 2020 to May 2021 as a Client Support Specialist for Electronic Banking Services Implementations & Support. In this role, they supported electronic banking solutions for corporate clients by communicating effectively, advising clients on product setups and systems, managing customer expectations, and contributing to a learning culture.

From January 2018 to July 2019, Rytis was a Senior Provisioning Analyst at Barclays Group Operations Lithuania. Prior to that, they worked at UAB "BAUER Tour" from March 2016 to April 2017 as a Project Manager/Team Lead, where they led and managed a sales team, provided training and coaching, and reported to senior stakeholders.

Rytis also has experience working at Barclays Group Operations Lithuania from November 2014 to March 2016 as a Provisioning Analyst and from April 2013 to November 2014 as an IT Support Analyst. Their responsibilities included provisioning analysis and IT support.

To start their career, Rytis worked at UAB Fortūna Travel from March 2008 to April 2013 as a General Manager. Overall, Rytis Petersonas has gained valuable experience in customer support, team leadership, banking services, provisioning analysis, IT support, and project management throughout their career.

Rytis Petersonas obtained a Bachelor's Degree in Tourism and Hotel Business Management from Vilnius Law and Business College, which they completed from 2004 to 2008. Additionally, they participated in the Socrates ERASMUS student exchange program at University College Birmingham from 2005 to 2006, where they studied BA (Hons) Tourism Business Management.

In terms of certifications, Rytis Petersonas earned a LCS Level 1A Certificate of Lean Competency from Lean Competence in September 2015, and another LCS Level 1A Certificate of Lean Competency in February 2018. Rytis also obtained an ITIL® Foundation certificate in IT Service Management from BCS, The Chartered Institute for IT in January 2016. Furthermore, they completed the Amadeus Airline Reservation System Basic Course from Amadeus in May 2008. In addition, Rytis Petersonas holds an ESB (International English Speaking Board) Certificate in Spoken Communication and Presentation (ESOL) from EAL/ESOL, as well as a Level 2 Written English for Tourism certification from LCCI International Qualifications, both of which were obtained in May 2006.