Daniel V. is a Customer Success Manager at Smartsheet since May 2023, specializing in onboarding enterprise-level customers and implementing engagement strategies to enhance customer satisfaction. Prior to this role, Daniel served as a Customer Success Associate at Amazon, where responsibilities included investigating escalated issues and ensuring timely resolutions. Daniel has extensive experience with Accenture as a Service Delivery Ops Analyst, managing sales opportunities and overseeing contract drafting. Earlier roles in customer service and quality assurance span various companies, including Smoke Cartel, Inc., Findasense, Teleperformance, and TeleTech. Daniel holds a Licentiate degree in Psychology from Universidad Politécnica Internacional Costa Rica, earned between May 2018 and December 2022.
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