SmartSimple Software
Edward Ng possesses extensive experience in technical writing and IT consulting. Currently serving as the Technical Writing Manager at SmartSimple Software since June 2020, Edward leads a team of technical writers and mentors proposal writers. Prior to this, Edward spent over two decades at IBM in various roles, including Brand Technical Advisor and Technical Lead, specializing in solution assurance and support for software solutions. Earlier experience includes a position at Canadian Pacific Railway focused on systems programming and support on mainframe environments. Edward holds a Master of Arts in Organizational Health Research from Lancaster University, an MBA in IT Management from the University of Leicester, and a Bachelor's degree in Computer Science from York University.
SmartSimple Software
This year marks 20 years of SmartSimple. SmartSimple is a global leader in cloud-based automation and collaboration software, offering unique process solutions used by 500+ clients in 192 countries. Some of the largest grantmaking foundations, Fortune 500 brands, research and Higher Education institutions, and governments depend on SmartSimple Cloud's solutions to create greater efficiencies in their business processes. SmartSimple Software is 100% owner-funded and operated by 100+ people across Canada, the United States, Europe, and the United Kingdom. Our commitment to making processes work better and freeing our clients to do more good goes beyond the technologies we create – it’s at the very heart of our business. SmartSimple’s mission is to support our clients to do what they do - even better. We make this a reality by offering the most advanced technologies available and embracing the opportunity to push the limits on some of the most complex process challenges facing businesses and global communities today. Putting clients first, delivering uniquely configurable solutions that are personalized to client’s needs, and leading with an exceptional commitment to security and compliance is what will propel our vision to be the #1 process solutions expert in the world. In addition to SOC 1, SOC 2, and ISO 27001 accreditations, SmartSimple adheres to some of the highest security standards in the industry.