Scott Miller

Scott Miller has a diverse work experience, starting from their role as a Student Employee at the University of Central Missouri from May 2009 to December 2011. Scott then joined SMG - Service Management Group in December 2011 as a Solution Analyst, later transitioning to the role of Project Analyst from April 2014 to June 2015. Scott then took on the position of CX Project Manager from July 2015 to October 2017, followed by Senior Account Manager from November 2017 to December 2019. Scott then served as Associate Director, Client Insights from January 2020 to May 2021 before being promoted to Director, Client Insights from June 2021 to January 2022. Currently, Scott holds the position of Director, Service Delivery at SMG - Service Management Group, starting from January 2022.

Scott Miller holds a Bachelor of Science in Business Administration degree with a concentration in Marketing from the University of Central Missouri. Scott completed this program, although the specific start and end dates are not provided. In terms of additional certifications, Scott obtained the Google Project Management: Specialization certification from Coursera in August 2021. Scott also earned the Forrester CX Pro (CX-I) certification from Forrester in November 2019.