Karmela Rotter

Karmela Rotter, MSL, currently serves as the Senior Director of Patient Services at Smile Doctors, where leadership, support, and strategic collaboration enhance the patient experience. Since June 2021, Karmela has also held a position as an Adjunct Professor at Mount Mercy University. Prior experience includes roles such as Director of Customer Excellence at Junk King Franchise Systems, where a focus was placed on customer success and operational excellence, and Quality and Training Manager at La Quinta Inns & Suites, overseeing quality assurance and training initiatives. Karmela's career began at MCI, progressing from Customer Service Representative to Quality Supervisor, and included a tenure at Verizon as Quality Program Manager. Karmela holds a Master's degree in Strategic Leadership and Organizational Leadership, as well as a Bachelor's degree in Business and Marketing, both from Mount Mercy University.