Smile Doctors
Karmela Rotter, MSL, currently serves as the Senior Director of Patient Services at Smile Doctors, where leadership, support, and strategic collaboration enhance the patient experience. Since June 2021, Karmela has also held a position as an Adjunct Professor at Mount Mercy University. Prior experience includes roles such as Director of Customer Excellence at Junk King Franchise Systems, where a focus was placed on customer success and operational excellence, and Quality and Training Manager at La Quinta Inns & Suites, overseeing quality assurance and training initiatives. Karmela's career began at MCI, progressing from Customer Service Representative to Quality Supervisor, and included a tenure at Verizon as Quality Program Manager. Karmela holds a Master's degree in Strategic Leadership and Organizational Leadership, as well as a Bachelor's degree in Business and Marketing, both from Mount Mercy University.
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Smile Doctors
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Smile Doctors, LLC, is the largest ortho-focused dental support organization (OSO) in the U.S. The company has the fastest-growing network of award-winning orthodontists. With more than 370 convenient locations in 27 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow their orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers. Smile Doctors orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors mission is to create confident smiles that inspire the best in their patients, each other, and the communities they serve. Smile Doctors-affiliated practices are committed to providing affordable, all-inclusive orthodontic treatment to patients. Smile Doctors’ patient-forward approach and team collaboration result in beautiful, confident smiles and genuine, unforgettable experiences. For more information, please visit: www.smiledoctorspartners.com.