Janice Tillman

Janice Tillman is an accomplished banking professional currently serving as the Director of Product Support and Implementation at Smiley Technologies, Inc. since December 2023. Prior experience includes a tenure at Queensborough National Bank and Trust Co. where Janice held the position of Senior VP, Director of Retail Operations from May 2016 to December 2023, overseeing the launch of interactive teller machines, supporting new branch openings, and directing multiple teams to enhance customer care and retail operations. Previous roles at Community and Southern Bank and CertusBank further solidified expertise in retail analytics and operations management, along with notable achievements in policy development and team leadership. Janice's foundational career began at Wells Fargo and Wachovia Bank, progressing from customer service roles to market support and branch management. Educational credentials include an M.Div. from Emory University and a BA in English from the University of Florida, complemented by the ABA Stonier Graduate School of Banking.