Smith & Caughey's
Tuan Khanh is an experienced Information Technology Support Analyst at Smith & Caughey's since November 2021, specializing in digital transformation projects, business requirements analysis, and process development for inventory, finance, and omni-channel operations. Tuan has a strong background in report development using SQL, catering to stakeholder needs, and conducting complex investigations between various ERP systems. Previous roles include Team Leader for Retail Sales Representatives at Country Road Group, where store management and customer service were key responsibilities, as well as Frontend Developer at Sunwave NZ International Company and Lead Receptionist at Awa Downtown Hotel, emphasizing operational management and guest services. Tuan holds a Diploma of Education in Network and System Administration from Aspire2 International.
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Smith & Caughey's
Since opening our doors in 1880, we have had the pleasure of serving many generations of customers, each one inspiring the evolution of our family business. Our longevity speaks to the customer service-centric ethos of the company, established by our founders; Marianne Smith Caughey-Preston, William Henry Smith and Andrew Clarke Caughey. Our customers are treasured allies and ambassadors, the beating heart of our success. The foundations of our business remain constant: Service, Quality and Value, delivered by a motivated Staff Community. Respecting our heritage, these principles serve as the central point in all that we do, as we provide customers New Zealand wide with a leading department store experience, both physically and digitally. Smith & Caughey’s presents a comprehensive digital department store Online, in addition to two bricks-and-mortar stores; our iconic Queen Street location, as well as our slightly younger and smaller curated Broadway version in Newmarket's busy shopping precinct. All honour our Customer Service philosophy and provide unique experiences for every valued guest. Firmly focussed on the exciting times ahead, we will continue to lead New Zealand’s prestige retailing segment, honour over 140 years of our heritage, celebrate our uniqueness and present a compelling, bespoke offering to customers for many years to come.