Adam Gregg

Adam Gregg currently serves as a Member Support Intraday Analyst at SmithRx, where key accomplishments include building and launching a phone and chat virtual agent and developing an agent scorecard for performance reporting. Prior experience includes roles at Castlight Health, where Adam was a Workforce Management Real Time & Reporting Specialist responsible for staffing allocation and call center reporting, and various customer support positions at companies such as Tesla, Apple, and Benchmark Behavioral Health System, each focusing on technical support and user assistance. Adam also has a background in community organization through AmeriCorps VISTA and holds a Bachelor of Arts in Philosophy from Queen's University.