Pratap R. is a Senior Customer Experience and Operations leader currently serving as a Senior Manager at SMS-Magic, where they streamline support workflows and enhance customer satisfaction through data-driven strategies. Previously, Pratap held various roles, including Team Lead at First Advantage and Associate Director of CX and Operations at Camp K12, where they excelled in managing teams and improving operational efficiencies. With extensive experience across multiple SaaS organizations, Pratap is passionate about aligning strategy with execution and is exploring opportunities as a Chief of Staff or Strategic Business Partner.
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