Mirna Kossaifi

Mirna Kossaifi is an experienced professional in customer success and management, currently serving as a Customer Success Manager at both Intergo Telecom Ltd and SMS.to since August 2022. Prior to these roles, Mirna worked at Multimarine Services Ltd as a Marketing & Social Media Manager from January 2020 to December 2022, and contributed significantly to training initiatives as a Training Manager at Premier Leisure/Boubess Group from February 2009 to December 2018. During that time, responsibilities included setting up the Training Academy platform, designing training programs, and customizing content to meet various needs. Mirna also served as a Process Development Manager and Guest Relations Manager at Premier Leisure, focusing on CRM and process optimization. Additional experience includes a role as Customer Service Manager at Roadster Diner from 2003 to 2006. Mirna holds an MBA in Marketing from Holy Spirit University of Kaslik and a BA in Business from Université Saint Esprit de Kaslik.