Tracy Carlson

Tracy Carlson has extensive work experience in customer operations and community energy services. Tracy is currently the Director of Customer Operations & Community Energy Services at SMUD since June 2021. Prior to this role, Tracy served as the Chief Customer Officer (Interim) and Director of Community Energy Services at SMUD. Tracy also held positions as the Director of Customer Care and Director of Customer Operations at SMUD. Tracy has previous experience at DHL as a Customer Relations Manager, where they managed a call center and supervised a team of employees. Tracy also worked at Airborne Express as a Customer Relations Supervisor. Tracy's expertise lies in customer relations, contact center operations, and managing teams.

Tracy Carlson attended American River College from 1996 to 1999, earning an Associates of Arts degree in Liberal Studies and Early Childhood Education.