Jay Padzensky

Jay Padzensky is a Customer Support Manager at SmugMug, with a robust background in support operations and management across multiple organizations. Previous roles include Senior Manager of Service at Co-Active Training Institute and Support Operations Engineer at EIS Ltd, where Jay implemented significant improvements in onboarding processes, operational efficiency, and knowledge base utilization. As Manager of Customer Support at CoinTracker and Abstract, Jay successfully led teams, collaborated cross-functionally on product launches, and championed initiatives to enhance service quality and customer experience. Jay also has experience in coordinating educational programs in the nonprofit sector and holds an Executive MBA from Quantic School of Business and Technology, alongside a Master's in Policy, Foundations, and Administration from Portland State University and a Bachelor's in Psychology and Sociology from the University of Oregon.