Andrew Ibarra

Andrew Ibarra is an experienced professional with a diverse background in operations and customer service. Currently serving as an Associate Product Manager and Associate Manager of User Operations at Snapdocs since November 2018, Andrew leads a 60-person team during periods of hyper-growth and collaborates with product and customer success teams to establish service level agreements and improve customer-facing processes. Previous roles within Snapdocs include User Operations Supervisor and User Operations Shift Lead, where Andrew played a key role in team management, performance coaching, and project ownership. Prior to Snapdocs, Andrew worked as an Administrative Assistant at One Medical Group, ensuring positive patient experiences, and served as a Sales Ambassador at LUSH Fresh Handmade Cosmetics, assisting customers with product selection. Andrew's earlier experience includes positions at Gus's Community Market and San Francisco State University, where responsibilities ranged from inventory management to residential services. Andrew holds a Bachelor of Arts in Psychology from San Francisco State University.