Marcel Lawrence Emil Agpasa

Marcel Lawrence Emil Agpasa is an experienced operations and customer success professional, currently serving as Support Operations Manager at Snappr since February 2021, where responsibilities include leading process improvement projects, managing team capacity planning, and enhancing customer support metrics. Notable achievements include reducing attrition rates by over 60% and improving average resolution time by more than 50%. Prior to Snappr, Marcel held multiple roles at VXI Global Solutions, LLC, including Escalation Team Lead, where engagement in client meetings and employee development initiatives facilitated enhanced customer experience and operational efficiency. Marcel began a career in the customer service sector at Convergys and Sitel, after earning a Bachelor's degree in Nursing from Saint Louis University in 2010.