Brittany Peterson

CSO Manager at Snapsheet Inc

Brittany Peterson has a diverse work experience spanning various industries. In their current role as a CSO Manager at Snapsheet Inc since April 2022, they have successfully developed and expanded the CSO department, increasing the number of agents from 30 to 150. Brittany has also implemented improvements in training materials and targeted trends. Prior to this, from July 2021 to April 2022, they served as the Learning & Development Technical Lead at Snapsheet Inc, where they created and implemented inbound training materials.

Before joining Snapsheet Inc, Brittany worked at Hollywood Blvd Cinema as a Service Trainer from March 2015 to April 2019. Brittany was responsible for training and supporting a staff of 50+ employees, ensuring efficient service in a high-volume environment.

From March 2012 to March 2015, Brittany held the position of Head Of Training And Development at Hollywood Palms Cinema. In this role, they managed 10 trainers and a staff of 50+ employees. Brittany was also responsible for creating and managing training materials for the kitchen and service departments, as well as conducting online hiring and phone interviews.

Brittany's work experience also includes a position as a Visual Design & Display Intern at Anthropologie from February 2012 to July 2012. Brittany excelled in creating and installing designs and displays, working on multiple window displays from concept to completion. Brittany showcased their skills in 3D installations using nontraditional and recycled materials.

Brittany Peterson is currently enrolled at Northern Illinois University, where they are pursuing a degree in Art Education. Prior to their enrollment at NIU, Brittany attended the College of DuPage and studied Liberal Arts and Sciences. Brittany completed their high school education at York Community High School and Hinsdale South High School, although specific fields of study or degree names are not provided for these institutions.

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Timeline

  • CSO Manager

    April, 2022 - present

  • Learning & Development Technical Lead

    July, 2021

  • CSS

    August, 2019

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