Justin Tsui

Justin Tsui currently serves as Global Professional Services & Training Enablement at Snowflake, a company that simplifies enterprise AI for thousands of businesses. Prior to this role, Justin held the position of Principal Implementation Manager at Observe.AI, focusing on conversation intelligence for contact centers. As Head of Customer Education at Gem, Justin established a department aimed at empowering customers through self-paced learning and implementing technical learning systems. Justin's extensive experience at Medallia includes roles as Director of Education and Enablement, Senior Manager of Partner Ecosystem Enablement, and Manager of Professional Services, where responsibilities ranged from developing product education offerings to managing client technology implementations. Justin began a career in consulting at Deloitte, specializing in large-scale enterprise system transformations. Justin holds a Bachelor of Science in Engineering from the University of California, Berkeley.