Lisa Quinn

Lisa Quinn is an experienced professional in customer services and strategic management, currently serving as Branch Manager of Customer Advocacy and Experience at Icon Water since July 2014. In this role, Lisa oversees the development and implementation of customer strategies, manages customer billing and call center operations, and leads crisis and reputation management efforts. Lisa has been a Vice President and Board Director at SOCAP Australia since 2014, enhancing customer service standards within the organization. Previous roles include Senior Manager at ACTEW Water, where responsibilities encompassed customer strategy development, relationship management, and quality assurance. With a strong educational background, including GAICD certification from the Australian Institute of Company Directors and an Advanced Diploma of Management from the Australian Institute of Management, Lisa demonstrates a commitment to professional development and leadership in the field.