Wafa Alqahtani

Wafa AlQahtani is a seasoned professional in customer experience and operations management, currently serving as a Customer Experience Measurement Officer at the Social Development Bank since May 2023. Wafa is also a Founding Member of جمعية تجربة العميل, contributing to the advancement of customer experience initiatives since November 2021. Previously, Wafa worked as a Second Partner Care Representative at the Saudi Authority for Industrial Cities and Technology Zones from February 2022 to May 2023, and gained experience as an Operations Supervisor and Market Research Specialist at القرار الصحيح Right Decision in 2021. Wafa holds a Bachelor’s degree in Business Administration from Princess Nourah Bint Abdulrahman University, earned between 2016 and 2020.