Šejla Lačević

Šejla Lačević has a diverse work experience spanning several industries and roles. Šejla began their career as a Sales Representative at Megamix in 2010. Šejla then worked as a Sales Specialist at Studio Moderna from 2013 to 2014, where they focused on creating a positive customer experience and engaging with brands online. In 2013, they also served as a Project Assistant at New Opportunities, Inc., where they assisted with project coordination and implementation.

From 2014 to 2015, Šejla worked as Sales Staff at Raiffeisen BANK dd BIH, achieving monthly sales targets and cross-selling various products and services. Šejla also co-founded Sarajevo Foreigner Network in 2014, a non-profit organization that assists expats and Erasmus students in relocating and integrating into their new communities.

In 2017, Šejla joined the organization manager at Erasmus Student Network, collaborating with Erasmus Plus to provide a positive experience for foreign visitors to Sarajevo. Šejla also joined Social Explorer, where they held multiple roles. From 2017 to 2019, they served as a Content Producer, contributing to the development of educational content and digital solutions. In 2019, they transitioned to a Customer Success Specialist role, focusing on ensuring customer satisfaction and managing client relationships.

Subsequently, Šejla took on the role of Sales Manager at Social Explorer from 2020 to 2022. In this position, they were responsible for preparing sales materials, coordinating meetings, managing customer accounts, and tracking sales data. Additionally, they provided mentorship as a Team Lead, guiding interns and fostering learning and growth within the organization. In 2022, they became the Head of Customer Success, leading and overseeing the customer success team and implementing strategies to enhance customer satisfaction.

Throughout their career, Šejla has demonstrated a strong commitment to professional growth, mentorship, and building relationships with customers and colleagues.

Šejla Lačević's education history includes a Bachelor of Science degree in Business Administration, Management, and Organization from the School of Economics and Business Sarajevo. The specific start and end years are not provided. Additionally, they obtained various certifications and attended training programs to enhance their skills. Some notable certifications and programs include "How to Become a Translator without a Degree" from Udemy in March 2023, "Foundations of Project Management" from Google in January 2023, "Management Skills - Team Leadership Skills Masterclass 2023" from Udemy in January 2023, "Business skills for the future" from BNL (Association for Development and Affirmation of Society) in June 2016, "Career Development and Entrepreneurship at CEO Conference" from the School of Economics and Business Sarajevo in December 2015, "Project Management, Web design (HTLM and PhP) and Sales Skills" at Career Academy Sarajevo from the School of Economics and Business Sarajevo in July 2013, "Student Education" from the School of Economics and Business Sarajevo in May 2013, and "Social and Organizational Skills" from Youth Adrianet in December 2012.