Social Factor
Melinda Peacock is a seasoned social media professional with extensive experience in production and community management. Currently serving as a Producer/Community Manager at Social Factor since August 2024, Melinda previously held the position of Senior Social Media Manager at The Social Element from November 2012 to December 2023, where notable achievements included driving social media strategy for multiple clients and achieving a 45% increase in engagement across various industries. Melinda has also worked in various capacities at The Social Element, focusing on proactive engagement strategies, insightful reporting, and customer service. Additionally, Melinda contributed as a Community Manager/Trainer for Polpeo's Social Media Crisis Team, simulating crisis scenarios for brands. Melinda holds a degree from the University of Cincinnati and is a Certified Moderator from Moderation Gateway.
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Social Factor
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.