Nilson Faria is an Implementation Specialist at SocialLadder since April 2024, responsible for customer onboarding and managing implementation meetings. Concurrently, Nilson has served as a Customer Success Executive at Floori since February 2022, assisting customers with the setup and integration of the SaaS product. Previous roles include Customer Success Executive at Actum Lab Capital Group, an Internship Trainee at ArcelorMittal, and various positions in engineering and customer service. Nilson holds Bachelor's degrees in Civil Engineering from the University of Missouri-Kansas City and Universidade Federal de São João del-Rei, and is currently pursuing a Master's degree in Economics at UBFC.