Nicole Jones

Nicole Jones is an accomplished professional with extensive experience in product management and IT service management. As a Product Owner Digital at Society Insurance since September 2019, Nicole focuses on enhancing client communications and omni-channel experiences. Prior experience at Northwestern Mutual includes roles such as Sr. Product Owner/Project Manager, Demand Manager, Team Leader for Service Desk, and Problem Management Process Manager, where Nicole spearheaded initiatives to improve service delivery, implement ITIL best practices, and foster collaboration within teams. Nicole's earlier role as Problem Management Manager at Metavante involved leading a team to manage critical production issues. Educationally, Nicole holds a BA in Interpersonal Communication from the University of Wisconsin-Stevens Point.