Erwin Contreras

Erwin Contreras is an experienced mortgage loan officer currently working at SoFi since October 2021, where responsibilities include coaching and training new sales concierge coordinators. Prior to this, Erwin served as an outbound call center assistant manager and community engagement specialist at Credit Union of Texas from July 2019 to March 2021. Previous roles include a senior customer service representative at Mr. Cooper, specializing in PMI removal and escrow certified processes, along with a strong record in customer conversion to paperless statements. Additional experience includes positions as a fraud investigator at Capital One, account manager at BrightView Landscapes, and regional risk services partner at Axcess Financial, highlighting a diverse background in customer service, risk management, and community engagement. Erwin's educational background includes studies in criminal justice at the University of Phoenix and liberal arts coursework at Farmingdale State University of New York.