Johanna Sillanpää

Technical Service Manager at Sofigate

Johanna Sillanpää has a diverse work experience spanning over several companies and roles.

Johanna'smost recent position was as a Technical Service Manager at Sofigate, starting in October 2022. Prior to that, they worked at Sofigate as an ITBaaS Financial Service Management role from December 2020 to November 2022. Johanna also held the position of Project Manager, Way of Working & Academy from February 2020 to December 2020.

Before joining Sofigate, Johanna worked at Sovelto Oyj as a Training Officer in Information Technology from March 2019 to January 2020.

From 2014 to 2018, they worked as a Customer Service Manager and Partner at Ramitra Koulutuspalvelut, Ramiplan Oy.

Johanna's experience at Prestantia Oy from 2007 to 2014 involved managing the Premeria ICT training center and the Prometric test center. Johanna was responsible for customer relations and supervised the operations of the training and test center.

Johanna began their career at Nokia in 1998 and held various roles, including Release Manager from July 2005 to July 2007, Project Manager from October 2000 to June 2005, and System Specialist from August 1998 to September 2000.

Johanna Sillanpää's education history is as follows:

- Johanna studied Business Administration and Management at Haaga-Helia University of Applied Sciences, although the specific start and end years are not provided.

- In 2016 to 2017, Johanna attended the University of Eastern Finland, open university, where they pursued a degree in Sport Management.

- In 1996, Johanna started studying Computer/Information Technology Administration and Management at the University of Helsinki. The end year for this program is not specified.

- From 2018 to 2019, Johanna enrolled in the University of Jyväskylä's open university program and focused on Health and Physical Education/Fitness.

In addition to their formal education, Johanna has obtained several certifications. In 2022, they earned the SIAM Foundation certification from EXIN. In 2021, Johanna obtained the PRINCE2® Foundation certification from AXELOS Global Best Practice. In 2019, they achieved the ITIL 4 Foundation IT Service Management certification from AXELOS Global Best Practice and the TCA Certification from Prometric. Prior to that, in 2007, Johanna obtained the BMC Certified Developer: BMC Remedy AR System certification from Remedy Corporation. In 2006, they acquired the ITIL Foundation V2 certification from AXELOS Global Best Practice. The specific months for the 2007 and 2006 certifications are not provided.

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