Natalia Akimova is an experienced IT Business Analyst with a robust background in customer service and site administration. Since 2014, Natalia has been working at Soft Group Ukraine, focusing on IT market research, client needs analysis, and business case assistance. Prior to this, Natalia served as a Customer Service Manager at Fenix from 2013 to 2014, where responsibilities included customer support, complaint resolution, and service improvement analysis. Additionally, Natalia worked as a Freelance Site Administrator, collaborating with development teams on usability issues while analyzing web usage data. Natalia holds a Master's degree in Sociology from the National University of "Kyiv-Mohyla Academy," earned between 2007 and 2012.
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