Shivani Rajpoot

Shivani Rajpoot is an experienced Application Support Engineer currently employed at Softenger since June 2024, focusing on the telecom domain within Amdocs. Responsibilities include investigating, debugging, and reproducing issues to identify root causes, and contributing to the achievement of service level agreements (SLAs) and key performance indicators (KPIs). Prior to Softenger, Shivani worked at Digitech Magic from October 2020 to November 2024, providing application support in the banking sector, ensuring the uninterrupted functionality of critical systems through effective troubleshooting. Shivani holds a graduation degree from Dr. Harisingh Gaur Vishwavidyalaya, Sagar, completed between June 2015 and February 2018.