Mia Johansson

Mia Johansson's work experience began in the year 2000 when they worked as a travel consultant for American Express. Mia then transitioned into a role as a business analyst and system maintenance specialist for American Express Global Business Travel. During this time, they also served as an instructor for implementing the Amadeus Mid-Office system, providing training and creating user guides.

In 2008, Mia Johansson joined Amadeus as a technical customer support representative, responsible for second-line technical support and coaching during installations. Mia later became a product expert, focusing on streamlining processes and reducing time to market for online customers. Mia then moved into the role of a solution expert, providing support to online travel agencies and offering product recommendations. Finally, they became an IT account manager, supporting a major customer in Europe and leading complex projects.

In 2021, Mia joined Eyeonid Group AB as a customer success manager, where they were responsible for account development and identifying new business opportunities. Currently, Mia is working as an account manager at Softronic AB.

Mia Johansson's education history includes various courses and certifications. In 1989, they completed the Natural Science Program at Palmcrantzskolan. From 1998 to 1999, they attended Yrkesakademin and obtained a degree in TRAC-Travel Academy, specializing in Travel Agent Consultancy. In 2004, Mia Johansson completed a Practical Project in Business Model at Tietoenator. In 2016 and 2017, they took courses in Consultative Selling and Competitive Positioning, as well as Consultancy Skills at Amadeus IT Group. In 2018, they further enhanced their skills in Sales Negotiations at Amadeus IT Group. Additionally, Mia Johansson has obtained several certifications such as Speaking Confidently and Effectively, Learning Cloud Computing: Core Concepts, PowerPoint Essential Training, Critical Thinking for Better Judgment and Decision-Making, and Sales: Develop a Service Orientation from various institutions like LinkedIn.