Alberto Aldape is currently an ITSM Leader at Softtek Mexico, where they oversee the management of specialized services for diverse clients, ensuring service compliance and client satisfaction while generating metrics and driving process improvements. Previously, they worked at LVPRE as a Social Media Manager and Software Manager from 2014 to 2015. At Softtek, they have held various roles since 2015, including Incident and Problem Manager, Engineer specializing in infrastructure monitoring, Team Manager responsible for monitoring and major incident handling, and Special Event Manager leading a team in high-impact incident management. Alberto's professional goal is to create sustainable change by leveraging their technical skills and values, while continuously seeking opportunities for self-improvement.
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