Lili Kitova possesses extensive experience in quality management, process standardization, and technical support within the IT sector. Lili served as Quality and Process Manager at Software Group, where responsibilities included acting as an internal consultant on KPIs and SDLC best practices. Previously, Lili held various roles such as Quality and Process Lead, 1st Line Technical Support Analyst at Adecco, and Capability Quality Lead at Hewlett Packard Enterprise. Lili's educational background includes a Bachelor's and Master's degree in Business Informatics from the University of National and World Economy, along with additional studies in Entrepreneurship and Security and Defence Management.
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