Noelia Benavides Carrizo

Noelia Benavides Carrizo has over 20 years of work experience in various technical support and operations roles. Noelia is currently working as a Technical Support and Operations Lead at SoftwareONE since 2022. Prior to that, they worked at Intelligence Partner - A SoftwareONE Company as a Technical Support and Operations Manager. Noelia also had a role there as a Consultant - Technical Support Specialist, where they handled and resolved international customer incidents related to Google Apps and collaborated with the Google support team. Before joining Intelligence Partner, Noelia worked at Grupo S21sec Gesti\u00f3n, S.A. (INCIBE) as a Security Analist, where they managed and resolved security incidents, coordinated with other CERTs, and provided security assistance and support to users. Noelia also has experience from Telecomunicaciones Merino S.A. as a Technical systems / security coordinator, where they were responsible for coordinating installations and incidents of Cisco and Teldat routers for Telef\u00f3nica Soluciones. Overall, Noelia has a strong background in technical support, operations, and security.

Noelia Benavides Carrizo has a diverse education history. In 2008, they obtained a Master's degree in Information Security Technologies from the Instituto Nacional de Tecnologías de la Comunicación. In 2009, they completed three certifications from CERT-CC, which include Advanced Incident Handling, Fundamentals of Incident Handling, and Information Security for Technical Staff.

In 2011, Noelia enrolled in two different programs. Firstly, they pursued the CISA certification (Certified Information Systems Auditor) from ISACA. Secondly, they completed the ITIL Foundations V3 certification from APMG-International.

Noelia continued to enhance their knowledge and skills in the technology field by taking two certification exams from Google in 2013 and 2014. These certifications are the Google Apps Certified Deployment Specialist and the Google Apps Support Credential Exam, respectively.

Noelia also has additional certifications. In 2015, they received the CSM (Customer Success Manager) certification from Google. Later in 2018, they became a Smartsheet Certified User.

Noelia's educational background reflects a strong commitment to continuous learning and staying up-to-date with various technology platforms and frameworks.