Kaj Mäkelä is an experienced design professional with a strong background in service and interaction design, currently serving as Design Lead at SOK since October 2020, focusing on payment and checkout customer experience in retail development. Previous roles include Head of Service Design at Dunning, Kruger & Associates and Service & Interaction Design Lead at Fjord, where Kaj led teams in delivering high-quality omnichannel services. With early experience at Nokia as a user experience researcher and designer, Kaj has a comprehensive skill set in UX, UI, and service design, supported by a solid academic foundation with multiple degrees in Computer Science, HCI, and multimedia production.
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