Flutra Salihu

Flutra Salihu has a diverse work experience spanning various roles and companies. They started their career in 2017 at Limitless Marketing LLC as a Lead Generation specialist. Following that, they joined Solaborate in October 2017 as a Manager of Sales & Customer Service Support. In this role, they were responsible for leading the support team, handling customer support via chat and calls, and overseeing order processing and customer service issues.

Flutra Salihu then transitioned to the role of Senior Sales and Operations Lead at Solaborate in February 2020. Here, they continued to lead the support team, manage customer support channels, and proactively prevent negative service trends. They also handled social media, email, and other platforms for Solaborate.

In 2022, Flutra Salihu joined hellocare.ai as an Operations and Logistics Manager. In this role, they are involved in leading the support team, handling customer support, and overseeing order processing and customer service.

Overall, Flutra Salihu has a strong background in operations, logistics, sales, and customer service, with a focus on handling customer support, managing teams, and improving service quality.

Flutra Salihu obtained a Master's degree in Engineering/Geodesy from the Polytechnical University of Tirana, spanning from 2011 to 2013. Prior to that, they completed their Bachelor's degree in Civil Engineering/Geodesy at the University of Pristina - Faculty of Civil Engineering and Architecture, from 2008 to 2011. Flutra has also acquired several additional certifications, including "Communicating Across Cultures," "Communicating about Culturally Sensitive Issues," "Confronting Bias: Thriving Across Our Differences," "Diversity, Inclusion, and Belonging," "Diversity, Inclusion, and Belonging for All," "Post-Crisis Leadership Certificate," "Skills for Inclusive Conversations," "Unconscious Bias," "Learning Power BI Desktop," "Power BI Essential Training," "Advertising on Twitter," "Building a Flexible Career," "Customer Service: Serving Customers Through Chat and Text," "Leading at a Distance," "Managing Email Marketing Lists and Campaigns," "Managing Virtual Teams," "Sales: Customer Success," "Time Management: Working from Home," "Working Remotely," and "Collaboration Principles and Process."