Laura Westwell-Day has a diverse work experience spanning various customer service and managerial roles. Laura currently works as the Head of Customer Service at Solace London since November 2022. Prior to this, they were a French Speaking Customer Service Advisor at ERES - Groupe Chanel from July 2022 to October 2022. From May 2019 to March 2022, Laura served as the Aftersales Manager EMEA at Richard Mille. Laura also worked at Christian Louboutin, where they held multiple positions including Care & Repair and Special Projects Manager, Care & Repair Manager, Customer Services Assistant Manager, Senior Care and Repair Coordinator, and Care and Repair Coordinator, spanning from September 2013 to May 2019. Before that, Laura worked as a French and Spanish Client Account Assistant at Robelko Leathers from March 2012 to September 2013. In 2011, they had two roles, as a Lead Generation Assistant at eCircle and as an Emergency Call Handler at ACTA. Laura's earliest professional experience was as an English language assistant at Universidad de Sevilla from October 2009 to May 2010.
Laura Westwell-Day's education history includes a BA Joint Honours degree in Spanish & French from the University of Leeds, which they completed from 2007 to 2011. Prior to that, they attended Dame Alice Harpur School from 2000 to 2007, although no specific degree or field of study information is available for that period.
November, 2022 - present
IT Services / Head Of Customer Services at NOVENTI
Head Of Customer Services - North America at Seemplicity
Head of Customer Service & Success at Plecto
Head Of Customer Service at Unbiased
Head Of Customer Service & Internal Sales Coach at Portwest
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