Sascha Giese is a seasoned professional in the technology sector with extensive experience in technical support, product marketing, and customer support management. Currently serving as a Global Tech Evangelist for Observability at SolarWinds since May 2014, Sascha provides comprehensive technical insights into the SolarWinds portfolio across various platforms and events. Prior to SolarWinds, Sascha held the position of Technical Support Team Manager at PGi and managed multiple customer support teams at Blizzard Entertainment, where Sascha began as a Customer Support Representative for World of Warcraft. Early career experience includes roles in network administration at Paul-Gerhardt-Schule. Sascha Giese holds a Bachelor of Applied Science in Computer Software and Media Applications from Technische Hochschule Lübeck.