Waheed Mirza is an experienced ITSM Consultant currently working at Giza Systems and solutions by stc, with expertise in the implementation of ISO 20k and 27k standards and ITIL Service Operation processes. Waheed's professional background includes roles as a Quality Assurance Specialist at Node Technologies Company and Quality Assurance Officer at Arabic Computer Systems, where significant achievements included incident reduction through 6 Sigma implementation. Previous experience also encompasses project coordination for Al Rajhi Bank's ATM maintenance and financial analysis in a government department. Waheed holds a Bachelor of Business Administration in Finance from Hazara University and has a solid educational foundation in computer science and secondary education.
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