Roberta Soleira

Roberta Soleira is an experienced IT professional with a strong background in global incident and change management, currently serving as the Global IT Incident & Change Management Practice Owner at Solvay since January 2009. Roberta has a proven track record in managing incident processes, improving incident management practices, and overseeing change management for the Information Services Department. With previous roles at Solvay including Global IT Service Desk Escalation and Knowledge Manager, as well as IT Infrastructure Service Delivery Coordinator for both global and Latin American regions, Roberta has extensive experience in IT service delivery, process harmonization, and service desk coordination. Prior to Solvay, Roberta held positions at Atos, RG Software Ltda, and Stefanini Brasil, focusing on IT service support and coordination. Educational qualifications include a Bachelor's degree in Mass Communication/Media Studies and Radio and Television from Faculdade Cásper Líbero and Faculdades Associadas de São Paulo, respectively.