Somerset Bridge Group
Paul Hellings currently serves as the Head of Customer Experience and Partnerships at Somerset Bridge Group since December 2019. Prior to this role, Paul held similar positions focusing on customer experience at Eldon Insurance Services Ltd and Lloyds Banking Group, where responsibilities spanned marketing planning, customer journey enhancement, and integration management. With extensive experience dating back to 1989, which includes leadership roles in customer experience, pensions, and financial services, Paul has consistently driven improvements through stakeholder engagement, innovation, and strategic oversight. Key achievements include national awards for integration efforts and notable stability in customer satisfaction metrics during significant organizational changes.
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Somerset Bridge Group
A fast growing, agile & integrated direct insurance group with market leading claims handling, advanced risk selection through strong analytics and data science expertise. Our Mission is to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products with an efficient and fair service to our policyholders. We live and breathe our values to become efficient, knowledgeable and fair and thrive in a culture of collaboration and innovation, which is why we are always looking to recruit talented and driven individuals to our team. We work hard to create an environment where you can be your best, by encouraging our people to be themselves at work and to look after each other. We operate with a culture of innovation, where our employees are actively encouraged to bring ideas to the table. This approach has fostered a workforce with self-confidence and a willingness to welcome contributions from colleagues across the Group.