Paul Hellings

Paul Hellings currently serves as the Head of Customer Experience and Partnerships at Somerset Bridge Group since December 2019. Prior to this role, Paul held similar positions focusing on customer experience at Eldon Insurance Services Ltd and Lloyds Banking Group, where responsibilities spanned marketing planning, customer journey enhancement, and integration management. With extensive experience dating back to 1989, which includes leadership roles in customer experience, pensions, and financial services, Paul has consistently driven improvements through stakeholder engagement, innovation, and strategic oversight. Key achievements include national awards for integration efforts and notable stability in customer satisfaction metrics during significant organizational changes.