Juan David Villalobos

Juan David Villalobos has extensive experience in customer experience and operations. Juan David began their career in 2016 as an Assistant Manager Training at Claro Colombia, where they had experience in customer service and telemarketing. In 2017, they joined Rappi as Lead of Support RappiPay and Lead of Customer Care, where they created processes for customer and commercial partner support, as well as ensuring customer satisfaction. In 2019, they moved to Frubana as a Customer Specialist, where they created customer service and support processes for both B2B and B2C customers. In 2020, they joined Quqo as a Customer Experience Lead, where they created customer service and support processes for B2B customers, managed and trained teams, and created journey maps and customer cycles with the business. In 2021, they joined Mono as an Operations Coordinator, and in 2022 they joined Somos Internet as a Customer Experience Strategy Lead.

Juan David Villalobos has a diverse educational background. In 2018, they completed a field of study in Leadership at the Universidad de Chile. In 2019, they obtained a Certification in Social and Business Skills from the University of Michigan - Stephen M. Ross School of Business. Juan David also obtained a Certification in Digital Marketing from USP - Universidade de São Paulo. In 2020, they obtained a Diplomado in CRM Gerencia de Relaciones con los Clientes from Politécnico Superior de Colombia and received additional certifications from LinkedIn and Udemy. Juan David is currently pursuing a Magister en Dirección Comercial y Marketing at ENEB - Escuela de Negocios Europea de Barcelona.