Juliana Fernandes

Juliana Fernandes has extensive experience in process analysis, governance, and quality management, currently serving as an Analista de Processos at Sompo Seguros since May 2018. Key competencies include process mapping, RPA automation, and KPI management, with notable achievements such as achieving zero audit findings in governance documentation and significantly reducing pending payments cases by 80.68%. Previous roles include responsibilities in business analysis and administrative management across multiple organizations, emphasizing results-oriented approaches and process efficiency. Juliana holds an MBA in Human Resource Management and multiple certifications in quality and process management, fortifying a solid educational foundation in business administration.