Sonda
Diana Tirado Medina serves as the Gerente Consultoría de Negocio Sector Retail at SONDA since February 2022. Previously, Diana held the position of Líder de Customer Experience y Transformación Digital COE at Outsourcing S.A Oficial from February 2021 to February 2022, leading digital transformation projects and developing digital solutions utilizing automation technologies. Diana's prior experience includes roles such as Presales Project Manager at Simetrik, where responsibilities involved managing presales teams and enhancing company revenue, and as a Senior Business Consultant at NTT DATA, focusing on customer experience design and change management strategies. Diana's educational background includes a Maestría in Ingeniería Industrial and various certifications in Customer Experience and Agile methodologies.
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Sonda
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SONDA is a leader in the development and integration of technological and IT solutions in Latin America. Their experience and presence in 10 countries and more than 3,000 cities across the region, reinforces the commitment to accompany their clients in challenges with agility and efficiency, contributing to the transformation of organizations and societies across Latin America.