André Morelo is a highly skilled technical support professional with extensive experience in resolving complex customer issues, particularly in the field of IT and software engineering. Currently serving as a Senior Technical Support Engineer at SonicWall, André specializes in Next-Generation Firewalls and collaborates with cross-functional teams to address customer concerns. Previous roles include Technical Support Engineer at PFH Technology Group, Desk Side Engineer at Total IT Consulting, and G Suite Technical Support Specialist at TELUS International, where proficiency in both English and Portuguese was utilized. André's educational background includes a Certificate in UX Design from Dublin City University and a Bachelor's Degree in Industrial Design from Universidade Federal do Espírito Santo.
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