Vivek Shenoy

Vivek Shenoy is a seasoned professional with extensive experience in technical support and team management, currently serving as the Senior Technical Support Manager at SonicWall since July 2008. In this role, Vivek oversees the Canada site, leading a team of 30 Technical Support Engineers and reporting directly to the Vice President of Services. Prior to this position, Vivek held multiple roles at SonicWall, including Technical Support Manager II and Team Lead, where responsibilities encompassed managing support teams and initiating projects to enhance operational efficiency. Vivek's career began at e4e Business Solutions as a Product Support Engineer and included a technical support analyst position at Dell Technologies, demonstrating a strong foundation in customer support and technical troubleshooting from early career stages as a Quality Specialist at Itc Infotech. Vivek is an alumnus of Kalpataru Institute of Technology, TIPTUR.