Maik Ziffer

Maik Ziffer is an experienced professional in customer service and operations, currently serving as the International Service Coordinator Europe at sonnen GmbH since November 2022. Prior to this role, Maik held the position of Team Lead Customer Care at Taxfix from January 2022 to October 2022 and served as the Service Delivery Lead Collections DACH and Service Manager at Klarna from October 2019 to December 2021. Maik's extensive background includes multiple roles at BillPay GmbH from January 2012 to September 2019, where responsibilities included Implementation Team Lead, Senior Manager Customer Payments, Product Specialist Customer Care, and Specialist Customer Finance. Areas of expertise encompass customer payment matching, reimbursement and rebooking processes in the D/A/CH region, booking control, B2C and B2B correspondence, collections correspondence, and process documentation and optimization.