Shine-Ning Ni

Shine-Ning Ni is an experienced professional in content and knowledge management, currently serving as Senior Manager at Sonos, Inc. since October 2024. Prior roles include Manager of Knowledge Management at Affirm, where Shine-Ning improved merchant experiences while leading a remote team, and positions at Returnly and Reflektive, focusing on education and enablement. Shine-Ning's background also includes customer success and training roles across various companies such as DoubleDutch, Intuit, and Demandforce, with significant experience in onboarding, training, and content development. Shine-Ning holds a BS in Biological Sciences and English from the University of California, Davis, and has completed a fellowship in Alternative Journalism at Northwestern University.