Josh Murray

Josh Murray is an experienced Escalations Manager at Sophos, where responsibilities include managing customer, partner, and sales escalations, ensuring timely resolution, and leading root cause analysis to drive actionable insights. With a strong background in technical support management, Josh has held positions ranging from Senior Technical Support Manager to Team Lead, focusing on operational excellence, customer service, and adherence to Service Level Agreements. Prior experience includes technical support roles at Experthost.com, providing first and second level support for web hosting and domain services. Educational qualifications were obtained from Willis College between 2015 and 2016.