Yew Joon Khong

Yew Joon Khong is an experienced IT professional specializing in incident and problem management, with a significant background in customer-facing roles. Currently serving as Service Manager at Banzpay since May 2018, Yew Joon leads a fraud and service desk team to ensure efficient daily IT operations, emphasizing process improvement and ITIL practices. Previously, Yew Joon held positions as APAC Incident & Problem Manager at DXC Technology and Incident and Problem Manager for the APJ region at Hewlett Packard Enterprise, where responsibilities included managing various technical capabilities and training service desk teams. Yew Joon's career includes technical leadership at Shell and application support roles at Nielsen, complemented by academic credentials in Computing and Information Systems from Staffordshire University and Asia Pacific University of Technology and Innovation.