Ravi Patel

Ravi Patel is a highly experienced Senior Global Escalation Engineer at Sophos, where responsibilities include providing technical L3 support to Pre-sales and Post-sales departments globally, resolving partner and customer queries, and handling escalated tickets to facilitate product team interventions. Previous roles at Sophos include Senior Global Escalation Engineer, Global Escalation Engineer, and Senior System Engineer, focusing on critical issue management, knowledge base documentation, and customer complaint resolution. Prior to Sophos, Ravi Patel served as a System Administrator at You Broadband India Pvt. Ltd., managing infrastructure for over 2500 users at ISRO Ahmedabad. Ravi Patel holds an MS in Networking and Telecommunications from the International Institute of Information Technology and a Bachelor's Degree in Computer Engineering from Gujarat University.