Rc Lingat

RC Lingat is a seasoned professional in technical support management with extensive experience in the APAC region, currently serving as Senior Manager for Technical Support at Sophos since January 2020. Previously held roles include Manager and Team Lead 2 within the same organization, focusing on team supervision and the development of scheduling systems to enhance operational efficiency. RC's background includes significant tenure at [24]7 Customer Philippines, Inc. where responsibilities ranged from project management in SaaS implementations to team leadership roles that improved process efficiencies and productivity. Earlier experiences at WEST Contact Services, PeopleSupport, Inc., and Link2Support, Inc. contributed to expertise in troubleshooting, customer service, and technical support. Currently pursuing a Bachelor of Science in Computer Science at AMA University Online Education.