Alberto Ramos

Alberto Ramos is an experienced IT professional specializing in operations support and network management. Currently serving as an IT Ops Specialist at Sorenson Communications since April 2021, Alberto is tasked with monitoring CaptionCall production systems and providing front-line operations support. Prior to this role, Alberto worked as a Service Engineer at Maint S.A., troubleshooting network service tickets and managing server upgrades. Experience also includes positions at Panatel Communications, where responsibilities involved diagnosing network issues and supporting field technicians, and a significant role as a Nationwide Head End Operation Engineer at Inter Venezuela, overseeing operations across 34 locations and managing digital platform implementation. Alberto's career began as an Informatics Analyst at Fides, focusing on server management and security. Alberto holds a degree in Informatics Engineering from UCLA, earned between 1997 and 2008.