Stephanie Platania

Stephanie P. currently serves as the Customer Experience Manager at Sortly, where responsibilities include leading and mentoring Customer Experience Specialists to ensure exceptional service and operational efficiency through collaboration with cross-functional teams. Prior to this role, Stephanie held various positions at JazzHR, where notable achievements included improving customer satisfaction and training new team members. Additional experience includes customer service roles at PNC and leadership positions in sales and marketing at Interactions Marketing and Acosta. Stephanie began their career at Starbucks, progressing from Shift Supervisor to Store Manager, where management of partner performance and training were key responsibilities.